The line guy’s formulas: Technician declaring to operate for Time Warner Cable is definitely asking all on Reddit

Anybody declaring to be some time Warner wire professional is spilling tricks on Reddit.

Opportunity Warner line, the second-largest supplier of television and internet service in the United States, informed crystal it is exploring the posts. “We’re unable to check out if this type of guy is actually an ongoing or previous employees,” a spokesman believed.

Reddit owner cableguy_the begin an “Ask me personally all” (AMA) thread, thread images of their identification logo and uniform as proposed proof of their tasks. His or her answers to the points can be found in are extremely genuine. These are some highlights (typos kept).

On Comcast’s impending purchase of your energy Warner wire:

We desire the merger because the newest crowd responsible could be the most terrible in recent traditions. A lot of people acquiring dismissed from unworkable metrics. Most of the escort service in cape coral electrical happens to be for customer support associates and removed within the those who truly head over to residences and restore damage . It’s chaos in addition to the business is go like stool IMHO [in my personal simple view].

From the tension between professionals and customer reps:

Yea customer service representatives and technicians are combat a warfare that no-one views. We dislike these people, the two dread usa. They determine people the issue is the tools if it rarely try. We all determine users to just ignore what the guy in the telephone states because most likely excellent, he’s never ever wired a home, hung a drop or solved wire.

On what’s really wrong with the link:

dont think 50percent of exactly what the representative to the mobile points. Just schedule the techie. Allowed him operate. He’s carried this out before. The rep merely feedback phone. It’s almost NEVER the device causing the issues.

About secret for you to get better facilitate:

When a computer happens ,ask for their superiors number. Simply tell him it’s just not burning your but to turn issues. He might dub his own sup to make sure its cool but that will help.

On what’s preventing more quickly net grab velocities:

Frankly, basic analog line. Required right up sooo a lot data transfer useage . 1 network per volume vs bonding multiple frequencies to deliver 8 channel for a downstream and 4 for an upstream . As soon as we proceed 100percent digital tv.. Internet are certain to get more quickly. Additionally congestion. If you live around a college it is any outcome . Grandma might use their 15 meg for mail and checking but small Johnny university teen takes in down the data transfer in your community utilizing netflix and torrenting and playing. But they shell out only one. IMHO what can correct this really is capping reports and offering folks uncapped pace.

On why splitting your very own wire connections try an awful idea:

Putting in a splitter to merely attenuate the indicate is truly stupid most people even have products called attenuators which do this without creating unwanted splitter. Yet it is factual that extreme indication is just as awful as insufficient we refer to as that distortion

On whether this Reddit AMA costs him his own job:

I would feel terminated contingent that draws me. I might buy a plus the so difficult to share with utilizing the technique this business is presently prepared.

On what Wi-Fi data are generally unreliable, and that can end up being vanquished by entrances and rooms:

Certainly best shown. Plaster wall space specifically.Solid material opportunities, staying in a garage after device is found on another flooring or likewise. Wi-fi try a fickle beast.

On the “broken” cable tv modem:

Yea I hear this a whole lot. I’d claim in a given annum I would declare 5percent for the modems We changed were really poor. You manage countless pup and pony show and just change it at any rate. The thing is definitely perhaps not tools linked. Modems either work or these people don’t. There’s therefore tiny between. They’ve been very easy systems. I’ve tv series subscribers utilizing personal laptop computer every little thing employed alright, consequently switch over on their own equipment and everything travels to shit. They nevertheless need a unique modem..Its insanity.